CustomerMatters Slogan
  • Customer Experience Design
  • Customer & Marketing Strategy
  • Customer Segmentation
  • 1-to-1 Targeted Marketing
  • Customer Loyalty (NPS) and Value Management
  • Customer Analytics and Insight
  • Virtual VP Sales for Small & Medium Businesses
  • Virtual CMO for Small & Medium Businesses



A group of dedicated,  experienced, customer consultants whose focus is delivering  superior customer results.



We use a proven  approach that starts with the customer. From Strategy to Execution to Ongoing  Operational Management.  


A full-services Consulting & Marketing Services firm that focuses on all things customer related for B2B and B2C companies.


  • Acquisition, Retention / Loyalty, Customer Growth, Cost-to-Serve Optimization?
  • Delivering / Demonstrating Return on Marketing and Customer Investments?
  • Turning your customers into your greatest asset, and managing them like assets?
  • Understanding who your most valuable customers are and what they expect? 
  • Generating Quality Leads that contribute significantly to the top-line?
  • Aligning the actual Customer Experience to the Brand Promise?
  • Empowering all your channels to create loyal, highly profitable customers?